I'm Nina, the founder of ciao.
Over the past year I have visited numerous fabric producers and tailors in the EU to create the perfect sustainable boho dresses.
The result is beautiful dresses in silky soft satin fabric made from 50% recycled viscose and 50% organic viscose. This reduces our water consumption and CO2 emissions by 50%.
right of withdrawal
A.1. If the CUSTOMER is a CONSUMER, he is entitled to a right of cancellation in accordance with the Distance and External Business Act.
A.2. By law, you have the right to withdraw from this contract within 14 days without giving any reason.
A.3. The cancellation period is 14 days
- from the date on which you or a third party other than the carrier and designated by you take possession of the goods OR
- in the case of a contract for several goods as part of a single order, from the day on which you or a third party designated by you, who is not the carrier, takes possession of the last goods OR
- in the case of a contract for the delivery of goods in several partial shipments or pieces, from the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last piece.
A.4. In order to exercise your right of withdrawal, you must inform us
MN eCommerce OG
by means of a clear statement [e.g. a letter sent by post, fax or e-mail] of your decision to withdraw from this contract. You can use the sample revocation form attached below, but this is not mandatory.
A.5. To meet the cancellation deadline, it is sufficient if you send the communication about exercising your right of cancellation before the cancellation period has expired.
CONSEQUENCES OF REVOCATION
A.6. If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within 100 days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will we charge you for this repayment.
A.7. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
A.8. You have the goods immediately and in any case no later than 14 days from the day on which you inform us about the cancellation of this contract
MN eCommerce OG
to be returned or handed over. The deadline is met if you send back the goods before the period of 14 days has expired.
A.9. If we have offered to collect the goods or if this has been agreed separately, you are obliged to make it possible for the goods to be collected on a working day between 8:00 a.m. and 6:00 p.m., with the specific date being mutually agreed in each individual case . If collection on the agreed date is not possible for reasons for which you are responsible, you must reimburse us for the resulting costs.
A.10. If you comply with the procedure for returning goods described under A., we will waive the collection of the direct costs of returning the goods.
A.11. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, characteristics and functioning of the goods.
NOTE: The extent of a proper check depends on what handling of the goods would normally be possible or permitted in a shop.
EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL
A.12. You have no right of withdrawal for goods that are manufactured according to CUSTOMER SPECIFICATIONS or are clearly tailored to personal needs and for goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene reasons, provided their seal has been removed after delivery .
Goods manufactured according to CUSTOMER SPECIFICATIONS [for which there is no right of withdrawal] are given if the article ordered in the ONLINE SHOP has been adjusted by the CONFIGURATOR that may be available before the order is placed.
END OF CANCELLATION INSTRUCTIONS
SAMPLE CANCELLATION FORM
If you want to revoke the contract, then write to us at:
MN eCommerce OG
Telephone number: +43 69911079285
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service:
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of the consumer(s) (only if notified on paper) and date:
(*) Delete where not applicable.