bye. bellas

I'm Nina, the founder of ciao.

Over the past year I have visited numerous fabric producers and tailors in the EU to create the perfect sustainable boho dresses.

The result is beautiful dresses in silky soft satin fabric made from 50% recycled viscose and 50% organic viscose. This reduces our water consumption and CO2 emissions by 50%.


A.1. Below you will find the General Terms and Conditions [hereinafter "GTC"], which apply to all orders in the online shop at the Internet domain [hereinafter "ONLINE-SHOP"] [Section B].

A.2. Due to mandatory legal requirements, the General Terms and Conditions also contain various information about special rights for consumers in connection with contracts that came about via the ONLINE SHOP [Section C].

A.3. We would like to point out that the applicable data protection regulations, in particular the DSGVO and DSG, are always observed when processing personal data. You will find detailed information on this in our PRIVACY POLICY, which is available in the ONLINE SHOP [] under the heading "Privacy Policy".

Please address data protection inquiries to:

A.4. For reasons of better legibility, the General Terms and Conditions contain various abbreviations:

"CONSUMERS" within the meaning of these GTC and in accordance with the provisions of § 1 KSchG are natural persons who conclude legal transactions [sales contracts, service contracts, etc.] that cannot be attributed to their professional or commercial activity.

"ENTREPRENEURS" [in the sense of § 1 KSchG], on the other hand, conclude legal transactions for the purpose of operating their company.


The MN eCommerce OG, which fulfills all services from orders via the ONLINE SHOP, is hereinafter referred to as "Ciao." designated.

A.5. If anything is unclear, please do not hesitate to contact our customer service.

E-mail address, telephone and fax number are given at the beginning of the General Terms and Conditions.

A.6. We kindly ask you to send inquiries about open orders exclusively by e-mail to the following address:

My Account Terms of Use

  • 1: scope; Deviating terms and conditions

(1) MN eCommerce OG ("Ciao.") provides the registered user ("Customer") with a user account in the registered area "My Account" on the website ("User Account"). These “My Account” Terms of Use govern the provision and use of the user account. The "Conditions of Sale" in Part B of these GTC apply to the purchase of goods via our online shop on the website.

(2) Registration for the user account is open to all natural persons who have reached the age of 18.

(3) If the customer is a legal entity (particularly a GmbH or AG), the acting persons assure that they have sufficient power of attorney to represent the respective legal entity.

(4) By registering for a user account on the website and accepting these terms of use for "My Account", the customer concludes a contract for the free use of the services and advantages within the framework of the user account, including the provisions of these terms of use for "My Account". .

(5) These “My Account” Terms of Use apply exclusively. Deviating, supplementary or conflicting conditions will not be accepted. This also applies if Ciao. does not expressly object to the inclusion.

  • 2: Services within the framework of the user account

Customers who register for a user account can primarily receive the following services, some of which are individualized. Additional services may be added during the term of the usage contract:

(1) Simple shopping: The customer receives access to the Internet portal and a dashboard there in which he can store his general information and preferences for shopping, so that he does not have to re-enter the information every time he makes a purchase or visits the website. Above all, the customer can store his address and preferred billing and delivery address and payment method. The customer can change this information at any time in his user account. The customer can make purchases on the website both as a user registered in his user account and as a guest. If the customer makes the purchase as a guest, the information about the order will not be stored in the customer's user account, unless the customer provides their friend card number as part of the purchase and the user account is linked to the friend card. The sales conditions of Ciao apply to the purchase.

(2) Order overview: In the user account, customers can view information on current and past orders that they have placed as a registered user and manage orders. Ciao. provides an order history, the status of orders, invoices, information on revocation and returns as well as assembly instructions for the ordered goods, if available.

(3) Favorite Lists: Customers can create, view, and modify lists of merchandise lists they like at any time.

(5) Coupons: Customers can get coupons. The vouchers are only intended for the personal use of the respective customer and can be redeemed in accordance with the conditions of the respective voucher. Resale or free disclosure to third parties is not permitted. In the event of unauthorized transfer, the vouchers lose their validity and can no longer be redeemed.

(6) Sweepstakes: Customers are given the opportunity to take part in sweepstakes. The conditions of participation of the respective competition apply.

(7) User polls: Ciao. occasionally contacts customers to voluntarily participate in Ciao satisfaction surveys. generally, to the customer's purchases.

(8) Product ratings: Customers can comment on and rate our goods on the website, taking into account clause 6 of these “My Account” Terms of Use, in order to provide other customers with information, tips and opinions on our products. Customers can delete their own comments and ratings from the website at any time.

(9) Personalized newsletters and product recommendations: If the customer wishes, they can opt-in to Ciao's email newsletter. Register and receive personalization of the product recommendations displayed on the website and coupons provided to him. The interest-based adaptation of the newsletter, product recommendations on the website and vouchers is primarily based on the data on the use of the e-mail newsletter, surveys, redeemed vouchers, cookie data, data on purchases.

(10) Social Media: Bye. also provides customers with advertising from Ciao at their request. on social media websites or on other partner websites of behavioral advertising providers as set out in the data protection notices.

(11) Customer Service: Customers may inquire with Customer Support.

  • 3: changes to contact details; Portability of My Account

(1) The customer shall inform Ciao immediately of any changes to his contact details. in the user account.

(2) The user account is personal and cannot be transferred to other people.

  • 4: Technical requirements

Access to the user account is by means of telecommunications. Prerequisites for using the user account are (in each case according to the state of the art):

  • internet access,
  • Device that enables access to the Internet (PC, notebook, smartphone or tablet PC),
  • Current version of a web browser, and
  • Activation of Java Script.

Ciao. does not provide any of the required hardware or software.

  • 5: Customer Use Rights

(1) Bye. grants the customer, subject to the provisions of these Terms of Use for "My Account", a worldwide, non-exclusive, non-transferable and non-sublicensable right to use the user account for their own personal purposes during the term of the user relationship. Any use of "My Account" for commercial purposes is prohibited.

(2) Any further use of the user account is not permitted unless this is expressly agreed in these terms of use for "My Account" or results from mandatory statutory provisions. In particular, the customer is not permitted to sell, rent, lend, further license or otherwise distribute, reproduce, copy, make publicly available, edit or translate the user account, in whole or in part arrange to reverse engineer or otherwise make adaptations to it, or reproduce the results of such acts, or use it to manufacture a competitive product.

  • 6: Customer Responsibilities

(1) When using "My Account", customers are obliged to

  • to protect the login data assigned to them as well as identification and authentication safeguards from access by third parties and not to pass them on to third parties;
  • keep the password for your account safe, select it safely and change it regularly and follow our requests and instructions on IT security;
  • not to misuse the user account;
  • not to attempt to obtain any information without authorization or to attempt to tamper with the website or allow it to be tampered with;
  • to back up the customer content uploaded to the website regularly and in accordance with the risk, but in any case before the end of the user relationship, and to create your own backup copies in order to ensure that the customer content can be restored if it is lost;
  • to check customer content for viruses before sending or uploading it to the website and to use state-of-the-art virus protection programs;
  • Not to upload Customer Content that (a) is not relevant to the purpose for which the website is intended, or (b) does not match the content of the respective field functions; and
  • Only upload customer content that contains personal data about third parties if this is relevant and if you have informed the third party concerned in advance.

(2) Content that the customer posts on the website or in the user account ("customer content") may

  • only be expressed in an appropriate, open, but at the same time respectful way,
  • not defame, disparage, threaten, harass or stalk others, nor contain third-party personally identifiable information (such as names or an email address),
  • do not violate any intellectual property of third parties, such as copyright, trademark, name rights or other protected rights,
  • not be misused for advertising of any kind or other commercial interests or to incite political protest, and
  • do not contain illegal, in particular criminal, pornographic, disparaging or personal rights-violating content; this also applies to harmful content such as viruses, Trojans and malware.

(3) Should Ciao. have reasonable suspicion that a customer is not complying with the Terms of Use for "My Account", Ciao reserves the right. reserves the right to deactivate access to the user account and any posted content until the violation is remedied and - in the event of a repeated or irreparable violation - to terminate the user relationship with the customer without notice.

  • 7: Rights to Uploaded Customer Content

(1) The customer grants Ciao. with uploading the respective customer content up to one calendar year after the end of the user relationship, the non-exclusive right to customer content. This includes, but is not limited to, the right to copy, convert, reproduce, distribute or make available to other customers of the Website, modify - provided such modifications do not deprive the Customer Content of its intended effect or distort the Customer Content - and the Customer Content to copy, convert, reproduce and distribute.

(2) Bye. hereby accepts the granting of these rights. The customer is responsible for ensuring that the customer content is granted free of third-party rights and the third-party rights of the use of the customer content by Ciao. not oppose.

(3) The customer is aware that customer content is shared, for example with other customers on the website.

  • 8: Privacy

Information on the processing of the customer's personal data in connection with your user account and the use of cookies on the website can be found in the data protection information and in the cookie settings.

  • 9: Quality standards and IT security

(1) Bye. shall endeavor to provide the services under these Terms of Use for "My Account" error-free and without interruptions. However, error-free and uninterrupted service provision cannot always be guaranteed. In the event of errors or service interruptions or other reductions in quality, Ciao. restore normal operations as soon as possible.

(2) In operating My Account, Ciao. the legal standards for data and IT security. Your information in "My Account" is protected by standards that are always current and customary in the market or higher.

  • 10: Liability

(1) Ciao's Liability. for damages due to slight negligence is excluded.

(2) The limitations of liability specified in § 10 (1) of these Terms of Use for "My Account" do not apply in cases of mandatory legal liability (in particular under the Product Liability Act) or in the event of culpable bodily injury. In addition, they do not apply if and to the extent Ciao. gave a guarantee.

(3) Section 10 (1) and (2) of these Terms of Use for "My Account" apply accordingly to Ciao's liability. for wasted expenses.

(4) The customer is obliged to take appropriate measures to prevent and reduce damage.

  • 11: Contract duration

(1) The customer or Ciao. can terminate the user relationship at any time without giving reasons (via the "delete" button in the user account or by email to (...)). The right to extraordinary termination remains unaffected.

(2) After termination of the user relationship, the user account will be deactivated and customer content will be removed from the website. Customer Content is provided by Ciao. only stored and processed if and to the extent that this is required for legal archiving reasons. Customers are responsible for creating any backups of their customer content in good time before the end of the user relationship.

(3) Bye. may discontinue "My Account" at any time.

(4) The validity of coupons or sweepstakes that are still valid at the time the user relationship with “My Account” is suspended or terminated is not affected by the suspension of “My Account” unless the terms of use of the respective coupon or sweepstakes regulate otherwise.

(5) The setting of "My Account" or the termination of the user relationship has no effect on goods orders that the customer has already sent to Ciao. has submitted.

  • 12: Dispute Resolution

Ciao. does not participate in dispute settlement procedures of a consumer arbitration board within the meaning of the Consumer Dispute Settlement Act and is not obliged to do so.

  • 13: Miscellaneous

(1) The law of the Federal Republic of Austria shall apply, excluding its conflict of law rules and the UN Sales Convention. The legal regulations on the restriction of the choice of law and the applicability of mandatory regulations, in particular of the state in which the customer has his habitual residence as a consumer, remain unaffected.

(2) If one or more provisions of these terms of use for "My Account" are or become invalid or unenforceable, this does not affect the validity of the remaining terms of use for "My Account". Ciao. and the customer undertakes in such a case to replace the invalid or unenforceable provision with an effective or enforceable provision that comes as close as possible to what is economically intended. The same applies to the filling of gaps in the contract.

(3) Bye. is entitled to change these GTC at any time if this is necessary. Ciao. will inform the customer of this beforehand, eg by means of an e-mail or a pop-up when registering for my account. Changes to the GTC always require the consent of the customer. Something else only applies to changes to the GTC for the following reasons: To adapt to changes in the law or case law or official requirements, further development of services within the framework of the user account and the introduction of new services. In the event of a change for these reasons, the customer has the option of objecting to the notification of change by email to (...) or in writing within 30 days of receipt. If the customer does not object in good time or continues to use the services and benefits to which the changes relate or have a direct influence after receiving notification of the change, the changed provisions shall be deemed to have been accepted. Then Ciao. inform the customer separately in the change notification.




B.1.1. The provisions of these General Terms and Conditions [in the version applicable at the time the contract was concluded] apply to all contracts that are concluded via the ONLINE SHOP. Amendments to the General Terms and Conditions require confirmation by Ciao's authorized representatives entered in the company register in order to be valid. and only apply to the individual business case. All other employees of Ciao. are not entitled to agree changes to the GTC. Deviating contractual conditions of the CUSTOMER and/or ancillary agreements will be accepted by Ciao. not recognized, even if they are not expressly contradicted.

B.1.2. The offers of the ONLINE SHOP apply exclusively to the orders placed there. The offers are aimed at both CONSUMERS and ENTREPRENEURS.

B.1.3. Orders may only be placed by persons who have reached the age of 16. Persons who have not yet reached the age of 16 require the consent of their legal representative.

B.1.4. Orders are only possible in normal household quantities.


B.2.1. All offers of the ONLINE SHOP do not represent an offer to conclude a purchase contract, but merely a non-binding invitation to make one. The CUSTOMER only gives up after successfully going through the ordering procedure provided in the ONLINE SHOP - which is described in the following point B.2.2. is described in more detail - a binding offer to CIao for him. [as the recipient of the offer].


  1. Selection of the product/products in the ONLINE SHOP
  2. Select product by clicking "ADD TO CART".
  3. Review of the shopping cart and selection of the delivery terms and conditions
  4. Confirmation by clicking on the "CHECKOUT" button
  5. Entry of address, payment information / selection of desired payment method (see point B.4 below) and any voucher codes or discount/action vouchers
  6. After clicking on the "CONTINUE" button - another opportunity to check and correct the data entered
  7. Binding dispatch of the order by clicking on the "BUY NOW" button

B.2.3. The CUSTOMER can correct his input errors at any time before the binding submission of the order by clicking in the data field to be corrected and correcting the input or by using the "Back" button provided in the Internet browser he is using to access the website , on which the data was entered. The CUSTOMER can cancel the ordering process at any time by closing the internet browser.

B.2.4. After receipt of this online order, the CUSTOMER will receive from Ciao. a confirmation of the receipt of the order by e-mail. However, this confirmation expressly does not represent the acceptance of the contract - but comes Ciao. thus [only] complying with the legally owed information obligations.

B.2.5. The actual acceptance of the offer takes place either (i) through a separate textual declaration, which is also sent by email, (ii) through the shipment of the goods to the CUSTOMER or (iii) upon immediate request and actual settlement of the purchase price owed by the CUSTOMER . This is particularly the case when selecting the payment method "KLARNA - SOFORT". In the case of the payment method (recognized) credit card, the actual debit of the credit card account is decisive.

B.2.6. For security reasons, the CUSTOMER's order data is no longer accessible via the Internet, but will be processed by Ciao. but stored electronically.


B.3.1. PRICES: The prices given in the ONLINE SHOP are in EURO, are gross prices and include the applicable statutory sales tax.

B.3.2. SHIPPING COSTS: The shipping costs to be borne by the CUSTOMER amount to a flat rate of € 4.90 per order. From an order value of € 50.00 ⇨ FREE SHIPPING!


B.4.1. PAYMENT METHODS: Ciao. accepts several payment methods, which the CUSTOMER can choose freely during the ordering process. This involves payment by (recognized) credit card, "KLARNA - SOFORT" and "PayPal". Ciao. However, we reserve the right to limit the payment options available for each order and to refer to other payment methods that are also free of charge. The CUSTOMER therefore has no claim whatsoever to being able to pay the amount owed using a specific payment method.

B.4.2. The CUSTOMER can only with undisputed or legally established claims against liabilities towards Ciao. offset.


B.5.1. Delivery is by parcel post.

B.5.2. Ciao. reserves the right to carry out the delivery itself or to commission a third party. Partial deliveries are permitted insofar as these are reasonable for the CUSTOMER and no further delivery costs are charged as a result. Ciao. is entitled (but not obliged) to combine goods from several orders into one delivery. The CUSTOMER undertakes to accept the ordered goods on the notified date. If the goods cannot be handed over on the notified date for reasons for which the CUSTOMER is responsible, Ciao. entitled to charge the CUSTOMER for the costs of a new delivery. The approximate delivery time is specified in the shopping cart after entering the recipient's zip code for the respective product.

B.5.3. Ciao. is not obliged to unpack, set up and/or assemble the goods in question.


When ordering goods that are manufactured according to customer specifications, the following applies with regard to acceptance of the same:

If the goods (i) cannot be delivered to the CUSTOMER, (ii) the CUSTOMER refuses even after expiration of a Ciao. reasonable period of grace that has been set to accept the goods or (iii) he has previously expressly and seriously refused acceptance, Ciao. alternatively entitled to demand fulfillment or to withdraw from the contract and to demand damages instead of fulfillment in the amount of 30% of the order price.


If the CUSTOMER has NOT selected "KLARNA - INVOICE" as the payment method, all goods from an order remain the property of Ciao until the total purchase price of the order has been paid in full. As a result, the CUSTOMER is obliged to treat the goods with care until full fulfillment and may not dispose of the reserved goods, in particular not pass them on to third parties or pledge them. The CUSTOMER bears the risk for the reserved goods, in particular for the risk of destruction, loss or deterioration. In the event of seizure or other claims by third parties, the CUSTOMER is obliged to give the third party the property of Ciao. point out and Ciao. to be informed immediately.


B.8.1. In the event of defects in the goods, the statutory warranty provisions apply.

B.8.2. All products offered in the ONLINE SHOP are designed and manufactured for private use. Ciao. therefore assumes no liability for defects that can be attributed to non-private use.

B.8.3. In addition, Ciao. no liability for defects/faults due to improper use or use of the goods contrary to the intended purpose. The manufacturer's information must be observed by the CUSTOMER.

B.8.4. Irrespective of the statements in point B.8.2 above. applies exclusively to company-related legal transactions:

B.8.4.a. The burden of proof that a warranty defect already existed at the time of delivery of the goods lies with the COMPANY.

B.8.4.b. Furthermore - with reference to § 377 Para. 1 UGB - the reasonable deadline for notification of defects is set at one week from delivery of the goods.

B.8.4.c. By that of Ciao. If the goods are handed over, the ENTREPRENEUR shall also be deemed to have accepted them.


B.9.1. For damage to the CUSTOMER caused by Ciao. delivery delays that are beyond our control (e.g. due to force majeure), Ciao. not to admit.

B.9.2. All claims for damages by the COMPANY [especially those due to delay in delivery] are excluded in cases of slight negligence. This exclusion of liability does not apply to personal injury and damage to the item taken over for processing. The ENTREPRENEUR has to prove that Ciao. gross negligence or intent.

B.9.3. Ciao. is not liable to ENTREPRENEURS for direct or indirect damages or lost profits.

B.9.4. A withdrawal by the COMPANY due to a delay in delivery is only permitted after a reasonable grace period of at least 4 weeks set by the COMPANY has expired without result. To be effective, the grace period must be set in text form [by email to:].

B.9.5. COMPANY's claims for damages against Ciao. can only be asserted in court within six months of becoming aware of the damage, but at the latest within three years of the event giving rise to the claim.


B.10.1. Ciao. offers promotional vouchers. Promotional vouchers are vouchers that the CUSTOMER cannot purchase, but are issued as part of advertising campaigns with a specific period of validity.

B.10.2. Promotional vouchers are only valid for the specified period and can only be redeemed once as part of an order process in the ONLINE SHOP. Individual brands or individual items may be excluded from the voucher campaign.

B.10.3. The CUSTOMER can redeem the voucher via a button provided for this purpose by entering the voucher code in the shopping cart, but only before completing the ordering process. Subsequent offsetting is not possible.

B.10.4. The promotional voucher cannot be transferred to third parties. Several promotional vouchers cannot be combined.

B.10.5. The campaign voucher will not be refunded if goods are returned in whole or in part, provided that the campaign voucher was issued as part of a promotion and no consideration was given for it.

B.10.6. Information on the respective campaign conditions and the redeemability of the vouchers can be found on the respective vouchers.


B.11.1. Ciao's. The gift vouchers offered can be redeemed for all orders in the ONLINE SHOP.

B.11.2. For administrative reasons, the balance of a gift voucher will neither be paid out nor earn interest.

B.11.3. Gift vouchers can only be redeemed in the ONLINE SHOP before completing the ordering process. Subsequent offsetting is not possible.

B.11.4. A gift voucher is considered redeemed when it has been applied to an order.

B.11.5. If the credit on a gift voucher is not sufficient for the order, the difference can be made up with the payment options offered.

B.11.6. More than one gift voucher can be used in one order.

B.11.7. If you lose the voucher code, Ciao. not obliged to any compensation.

B.11.8. The gift voucher is transferrable. Reproducing, editing or manipulating the vouchers is not permitted.


B.12.1. All contracts concluded via the ONLINE SHOP are subject to Austrian law, excluding the conflict of law provisions of private international law and excluding the UN Sales Convention (Convention of Contracts for the International Sales of Goods, CISG). Excluded from this choice of law are the mandatory consumer protection regulations of the country in which the CONSUMER has his habitual residence.

B.12.2. The place of jurisdiction for any disputes and place of performance is Wels, unless the CUSTOMER is a CONSUMER.

B.12.3. The European Commission provides a platform for online dispute resolution (OS):

Ciao. however, points out that it is not willing to participate in this voluntarily set up dispute resolution procedure. Likewise, Ciao submits. nor the voluntarily established alternative dispute settlement procedure under the Alternative Dispute Settlement Act (AStG).

B.12.4. Several CUSTOMERS are jointly and severally liable for the fulfillment of all obligations assumed in the contract. Ciao. is entitled to send legally relevant notifications to one of the CUSTOMERS with effect for all CUSTOMERS, unless the CUSTOMER has given a different address in writing. This also applies to the fulfillment of any repayment obligations.

B.12.5. In the event of the legal ineffectiveness of individual points of these General Terms and Conditions, the remaining provisions and the contracts concluded on the basis of them shall remain in effect. If the CUSTOMER is not a CONSUMER, the parties are obliged to replace the ineffective provision with an effective one that comes closest in spirit and purpose.

B.12.6. Until a different address is notified in writing, deliveries and declarations of intent are made to the address specified by the CUSTOMER in the order with legal effect. The CUSTOMER is obliged to pay Ciao. Changes of name, address or a change of residence must be announced immediately in writing. The CUSTOMER is also obliged to provide the relevant data requested in the contract completely and correctly upon conclusion of the contract. If the CUSTOMER provides incorrect, incomplete or unclear information, the CUSTOMER shall be liable for all costs incurred by Ciao. arise from it.